Last updated: 24th October 2025
1. Introduction
This Cookie Policy explains how Click Lab Digital Ltd (T/A Commergic) (“we”, “us”, “our”) uses cookies and similar tracking technologies on our website and within our web application (the “Service”).
We use cookies to make our site work properly, to improve performance, and to provide a more personalised experience. This policy tells you what cookies are, which types we use, and how you can manage or disable them.
For details on how we handle personal data more broadly, please see our Privacy Policy.
2. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or phone) when you visit a website. They help the site recognise your device, remember preferences, and analyse how you use the site.
Other tracking technologies—such as pixels, local storage, and scripts—work in a similar way. We refer to all of these collectively as “cookies.”
3. Types of Cookies We Use
A. Strictly Necessary Cookies
These are essential for the website to function and cannot be switched off in our systems. They are usually set only in response to actions you take, such as logging in, filling in forms, or setting privacy preferences.
- Purpose: security, session management, load balancing.
- Legal basis: our legitimate interest in providing a secure, working website.
B. Performance / Analytics Cookies
These help us understand how visitors use our site so we can improve it. The data collected is aggregated and anonymised.
- Purpose: track page visits, time on site, source of traffic.
- Typical tools: Google Analytics 4, Microsoft Clarity, or similar.
- Legal basis: consent (via cookie banner).
C. Functional Cookies
These remember your preferences and settings—such as language, chat history, or login state—to provide a better user experience.
D. Marketing / Advertising Cookies
These may be set by us or our advertising partners to build a profile of your interests and show you relevant adverts on other sites.
- Purpose: track engagement with marketing campaigns, retarget visitors.
- Typical tools: Meta Pixel, Google Ads Conversion Tracking, LinkedIn Insight Tag.
- Legal basis: consent.
4. Cookies Used by the Commergic Platform
When you log in to the Commergic dashboard or use our embedded chatbot, we may also set:
- Session cookies – maintain your authenticated session.
- CSRF tokens – security validation for form submissions.
- Preference cookies – store interface and display settings.
These are required for platform functionality and expire automatically when you log out or after a short period of inactivity.
5. Third-Party Cookies
Some cookies are set by third-party providers acting on our behalf—for example:
- Hosting and CDN (e.g. Cloudflare)
- Payment processing (e.g. Stripe)
- Analytics or support tools (e.g. Intercom, HubSpot, Google Anlaytics or equivalent)
These third parties may collect data in accordance with their own privacy policies. We ensure any partners processing data on our behalf are bound by appropriate agreements and safeguards.
6. Managing Cookies and Preferences
When you first visit our site, you will see a cookie consent banner giving you options to:
- Accept all cookies;
- Reject non-essential cookies; or
- Customise preferences by category.
You can change or withdraw your consent at any time using the “Cookie Settings” link in the site footer.
You can also control cookies directly through your browser settings. To find out how, visit:
- About Cookies
- ICO – How to control cookies
If you block or disable certain cookies, some parts of the website or Service may not function properly.
7. Updates to This Policy
We may update this Cookie Policy occasionally to reflect changes in technology, legal requirements, or our practices. Updates will be posted here with a new “Last updated” date.
8. Contact UsIf you have any questions about our use of cookies, please contact:
info@commergic.comClick Lab Digital Ltd T/A Commergic
